FAQ | royalklassboutique

FAQ

How long does it take to receive my shoe order?

As most of the shoes available through Royal Klass Boutique, LLC are custom designed and hand painted per order  and order volumes can fluctuate, please allow 3-5 weeks for your order to arrive. Orders may arrive sooner.

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What is the return policy for clothes?
Unworn, unwashed clothes in new condition with tags can be exchanged if there is a sizing problem. If the appropriate size is not available or you are not interested in waiting for the item, a store credit can be provided.

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How quick will I get a response to my emails or message?
Please allow 24-48 hours for me to respond to any inquiries you might have.
 
 
 
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I would like to order custom shoes for my wedding?
This request can be accommodated, please contact me at least 3 months in advance so that we may discuss your specific vision. This will also ensure that you and /or your bridal party receive all shoe orders in sufficient time before your big day.
What are my payment options?

At this time we only accept payment via Paypal. It is not necessary to have a paypal account to place an order. Paypal allows for the customer to make a safe and secure purchase without the risk of having to provide any confidential credit/debit card information. Paypal also provides protection for both the buyer and the seller should issues arise.

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What is the return policy on shoes?
Unfortunately, custom shoes that require a deposit are not able to be returned. Template shoes from the website (unworn and in new condition) can be exchanged for  the appropriate size. If you have questions as to the sizing of the shoes (whether they run small or large) please contact me prior to ordering. 

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How are items shipped?
Orders are shipped by volume and you may receive your orders via USPS or UPS. All items will be shipped at the same time. This means that orders that include clothing and shoes will not ship until the shoes have been completed.

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